Terms and Conditions

You will receive a written confirmation for all tours that you book by phone, post or email. When you confirm it, you accept the agreements and these terms and conditions.

Payment has to be made in cash when we meet. You will get a receipt.

A cancellation of the booked services is possible at any time and requires written notice to me (email is fine). Up to 5 days before the start of the tour, the cancellation is free of charge. If you cancel less than 5 days before the appointment, I will charge 50% of the agreed fee. If you have booked a museum or opera tour, the fees and tickets of the museums and the Semperoper need to be paid fully. In case of a non-appearance without notice, the complete price as well as fees of any booked museums or the Semperoper have to be paid.

When booking a museum or opera tour, the terms and conditions of the respective museum or opera house apply in the case of cancellation.

When renting a coach, the terms and conditions of the respective bus company apply in the case of cancellation.

You agree to contact me immediately if the date, time or number of participants change.

I agree to wait up to 30 minutes past the agreed time at the meeting point. In case of delays, the communication between you and me will be by mobile phone.

For unforeseen restrictions or deficiencies in the museums, the Semperoper or the parks of the castles and palaces, I do not take responsibility; they do not justify any compensations from my side. The same applies to services performed by other providers (for example, reservations in a restaurant, or renting a bus). Here, the terms and conditions of the other providers are valid.

In the case that I cannot manage to do the tour (especially in the case of illness or for important business reasons), I reserve the right to organize another suitable and qualified tour guide for you, as a substitute for me.

If you cannot travel because of force majeure or if I cannot provide the services, you and I can withdraw from the agreements. I will refund any amounts you have already paid if the tour does not take place. For services and expenses already provided, I can charge reasonable compensation.

If you use my offers, you participate at your own responsibility and risk. I am not responsible for damage or accidents during the tours.